Terms Of Service
A. General Information - Who am I, Who are we, and what we do
JasmeowTheCat is me! I created this website and the founder of Services HQ. I appreciate you checking out what I do and what I can provide for you or your business, in terms of an idea, plan, project or business proposal.
Services HQ consists of myself and my staff team who I have hired to make sure your orders are completed to a satisfactory standard. They support clients when I am not available and make sure information is clear and concise for me.
My team can read all tickets opened by you and can answer your questions, but are under strict discipline to not connect to your systems, modify any assets or cause disruption and discomfort unless instructed otherwise. Please contact me immediately if this happens by direct messaging me.
A. General Terms - The main broad pointers
- By purchasing or agreeing to purchase any goods/services from myself, you agree to the terms and conditions written on this page plus any additional information set out on the product/service.
- My content, files, codes, logos, and images used on this website are created by me, and unless stated otherwise, may not be used or resold without written permission.
- I am not responsible for any damage, delays or incorrect configuration completed by an external third party. I will try my best to resolve the problems caused by third parties, but will inform you if such work cannot be carried out and a satisfactory reason.
- I reserve the right to change these terms and conditions at any time without notification and for them to take immediate effect.
B. Products and Services - What I sell
- In Services HQ, I provide different products and services which may change from time to time.
- The products and services are digital only and I am not responsible for any data, file or code loss of the products/services provided after being purchased.
- I reserve the right to cancel or postpone any service that is being developed, coded or worked on if I feel it is necessary, such as requesting more information from you which I cannot access or provide. An example to this would be SSH login information which you withhold. This also includes if I loose communication with you or a unreasonable dispute has been opened on a platform such as MC Market.
- After purchasing any of my products or services, you own all files and access to what you purchased, unless stated otherwise by other licensing terms, such as addons for the Pterodactyl game panel, as these are owned by the creators.
- I reserve the right to keep the files, code, images, and data that is made and to show it/use it in my public portfolio, within reason. I usually ask for consent before I do this to be respectful.
- Any type of redistribution of my installation documents, assets or other products/services is strictly forbidden.
C. Purchases and Payments - Charging back is bad, don't do it
- Refunds will only be given back in situations deemed necessary.
- Charging-back or disputing unfairly on a purchase is strictly prohibited and will lead to cancellation of your current project as well as future commissions and support, unless we come to mutual agreement.
- I reserve the right to change the prices of my products/services that I offer without refund or exchange to any previous client.
- You are required to cover fees, which are automatically calculated when the price is given, such as PayPal fees or on the Fiverr platform.
D. Contact - Get in touch with me
- When you contact me via a ticket in our Services HQ Discord, via the Fiverr messaging platform or via email, I will get in touch to discuss further details.
- I reserve the right to deny or refuse communication with any person who contacts me if I feel it is necessary, such as abuse towards me or my Services HQ team, disrespect to someones collation (Race, Gender, etc) or bad history.
E. Privacy - Your data is not sold or misused
- All information provided by you is confidential and secure, not sold to third parties and me and my team have no intention of causing problems maliciously. If you have any doubt, please get in touch with me or glance at my many reviews by other clients.
- With regards of the broad term of "your information", this includes, but not limited to the systems SSH login information, assets of your project and conversation history between me or the team.
F. Conclusion - Well, that was long...
- Any attempt to disrupt or damage the service team in any way will result in a removal from said server, and ending of all tickets held by you.
- By joining the Services HQ Discord lounge, you agree and understand these Terms & Conditions and agree to be held strictly to them and accept all consequences if failure to follow does arise.